Shipping Policy

SHIPPING METHODS AND DELIVERY TIMES 

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below: 

  

The total time is the sum of the processing time and the shipping time. 

Processing time = the time between when you place an order and when we ship it; 

Shipping time = the time between when your order has been shipped and delivered to you; 

 

Shipping time:  

The time for your item(s) to travel from our warehouse to your destination. 

You can select your preferred shipping method at checkout among the ones listed here below: 

Standard Express：6-12 days 

Expedited Express：3-5 days 

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time. 

  

Processing time:  

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. 

  

 

 

HOW MUCH DOES SHIPPING COST? 

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout. 

1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;
2.Select a warehouse;
3.Choose a shipping method;
4.An estimate of the shipping fees will be shown as you can see in the example here below; 

CAN YOU SHIP TO MY COUNTRY? 

We mainly ship to zones in EU, North America...

If your area is not included in our delivery scope list, you can contact customer service to confirm whether it can be delivered. For the part below, we can temporarily contact the carrier to obtain additional logistics services.

WHY CAN I NOT SELECT MY DESIRED COURIER? 

We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.  

I URGENTLY NEED TO RECEIVE MY ORDER. CAN I SELECT AN EXPRESS SHIPPING METHOD? 

You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order. 

WHY CAN I NOT SELECT FREE SHIPPING FOR MY COUNTRY? 

We do not offer free shipping to some countries where we can not guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.