Return Policy
| Package Condition | Refund Ratio | What should I do? |
| Not Shipped Out | Full Refund | Email the customer service for a refund. |
| Shipped Out | Full Refund | Wait for the goods to be received, then email customer service to request a return and refund. If the returned products show no signs of use or damage, a full refund will be granted. |
| Received:Dead on Arrival | Full Refund | Please take photos or videos before unboxing, keeping sufficient evidence to prove that the product was not damaged due to use. Then, send the evidence to customer service via email and wait for verification. |
| Received:Wrong items Shipped | Full Refund & Exchange the wrong item for a new Correct Item | Please take photos or videos before unboxing, keeping sufficient evidence to prove that the product was not damaged due to use. Then, send the evidence to customer service via email and wait for verification. |
| Received:Non-defective product | Full Refund[The shipping cost will be borne by the customer.] | Please take photos or videos before unboxing, keeping sufficient evidence to prove that the product was not damaged due to use. Then, send the evidence to customer service via email and wait for verification. |
| Not Received | Full Refund | Email customer service to inform them that the goods were not received. A full refund will be issued after verification with the logistics company. |
Return Process
1.To initiate a return or exchange, please email the specific reason and details to customer service at customerservice@wareorigin.com. Customer service will confirm the relevant return or exchange information with you within one day.
2.After the customer service confirms the return details and the responsible party for the shipping costs, you can proceed with the return through a courier company.The return address is: Room 30112K27, Rongxing Building, Fuhao Garden, No. 1007 Baoxuegang Avenue, Maantang Community, Bantian Street, Longgang District, Shenzhen, Guangdong Prov, China.
3.Wait for the goods to arrive at our warehouse for confirmation, and then receive a refund.
Exceptions
The following items are FINAL SALE cannot be returned or exchanged:
- Worn
- Damaged
- Washed or Altered in any way.
- Discounted items
- Gifts
Please note that we don’t accept returns of WAREORIGIN's items purchased from third-party retailers (Amazon, Eaby, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
For defective or damaged products, please contact us at customerservice@wareorigin.com to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:customerservice@wareorigin.com