General Policy

These are Wareorigin.com's Standard Return Policies applicable only to products purchased by you directly from the Wareorigin.com website.
All products can be requested for Return Merchandise Authorization within warranty of return.
All returns must require a Return Merchandise Authorization. 

Cancellation

1. We accept order cancellation before the product is shipped out. If the order is canceled, you will get a full refund. Please note that we CANNOT cancel orders which have been shipped out. 

2. If your order has been shipped out but you still need to cancel, please wait for your package to arrive and you may either keep it or contact us at support@wareorigin.com to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Returns

Customers have the right to apply for a return within 14 Business days after the receipt of the product. Our working day is Monday to Friday. Please allow us 7 Business days from the receipt of your item to process your return or exchange. All returned items must be in new and unused condition, with all original tags and labels attached. You can return your product for store credit, a different product, or a refund to the original payment method.

Return Process

1. To initiate a return or exchange, please email us your Order Number and photographs of products(if applicable) at support@wareorigin.com to obtain a Return Merchandise Authorization (RMA) number. We will email you back your own RMA Number within 3 Business Days. After receiving an RMA number, customers have 7 days to return the original items(s) with tags in its original packaging. And then, mail the return to the following address:

Yihua Buld,Maoyecheng Residential quater,Buji Street,Longgang District,Shenzhen City,Guangdong Prov.China

2. Customers need to send back your package and its tracking number within 7 days when you have got the RMA number. 

3. For exchange, we will check your returned packages and send out a new package requested within 7 Business Days. We will also update you on the tracking number of the new packages through the email.

4. If Wareorigin is responsible for the shipping fees, we will refund the tax with return shipping fees together to your original payment method. 

Return Shipping Cost:

• Return shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
• We will refund the full cost of the merchandise and return shipping cost if the return is a result of Wareorigin error or defective product.
• Unfortunately, we're not able to send prepaid return shipping labels in all packages. Use your own trackable and insured shipping method. Please note we're not responsible for returns that are lost or damaged in transit.

Refunds 

We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.

1.Full Refunds

If you return an item within the item’s return policy period in accordance with the Return Policy, you will get a refund to the original form of payment for the items listed below

You return	You receive
Wrong items shipped. Defective items through no fault of your own. Items that did not match what was shown on the Site.	A full refund of the item’s purchase goods AND free return shipping label
Unopened items returned & the original condition as shipped.	A full refund of the item’s purchase price but you are responsible for any return shipping costs

2.Partial refunds

If you return an item within the item’s return policy period in accordance with the Return Policy, you may receive a partial refund to the original form of payment for the items listed below.

You return	You receive
Non-defective items that are returned unopened and outside of the return policy period	85% of the item’s purchase price and you are responsible for any return shipping costs.
Physical user damage Items not in original condition, damaged, missing accessories, retail box, UPC code, or showing obvious misuse not due to Wareorigin's error.	Up to 50% of the item’s purchase price but you are responsible for any return shipping costs. Rejected items will be returned to the customer

3. Sales Tax. In case if you return your item for a refund, the Sales Tax will also be refunded back to your original payment method.

Refunds Process And Time

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please be advised that Refunds will undergo two stages.

1. The first stage(within seven days) happens in our internal system, while the second stage of processing happens at your Bank.

2. The second stage of processing happens at your Bank. The refund may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. 

Two stages take 7-20 Business Days. We’ll send an email confirmation once we’ve processed your return. If your refund is for store credit, it will be available as soon as your return is received and processed.

Late or Missing Refunds 

If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@wareorigin.com.

Exceptions

The following items are FINAL SALE cannot be returned or exchanged:

• Worn
• Damaged
• Washed or Altered in any way.
• Discounted items
• Gifts

Please note that we don’t accept returns of Wareorigin items purchased from third-party retailers (Amazon, Eaby, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.

For defective or damaged products, please contact us at support@wareorigin.com to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:support@wareorigin.com